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Wednesday, November 6th, 2024 5:06 PM

Bill pay

Why are the payments not going through?

Official Employee

 • 

1.6K Messages

16 days ago

 

user_gk0ckm Thank you so much for reaching out to us here. I’m truly sorry for the trouble you’ve had with accessing your billing details— that must be so frustrating!

To help, could you try clearing your browser’s cache and cookies? If you’ve already done that, you might also try opening the site in an incognito window.

In the meantime, if it’s still giving you trouble, there are a few other options to make your payment. You can call us at 1-800-XFINITY or visit an Xfinity store nearby to use a kiosk.

Please let us know if any of these steps work, or if there's anything more we can do to help you access your account smoothly.

 

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