Visitor
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1 Message
Bill pay won't work/payment wont process
I've been trying to use bill pay all throughout the quarantine. Orginally I thought my account was set to automatic payment, but recently, I saw that it wasn't so I tried to pay manually from the website. No matter what I did or which payment method I used I continued to get a payment processing error message and now my service has been temporarily suspended, I believe to no fault of my own as I've made numerous attempts to alleviate the issue and get my bill paid, including calling the customer service line, on to be put on hold for hours on end. (I'm literally on hold with them now)
Is there any way to quickly rectify this situation and get my services restored?
CCTambrey
Gold Problem Solver
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3.4K Messages
4 years ago
Hello, @user_afe119. Thanks for reaching out to us here on the Xfinity Forums.
I'm sorry to hear you've been having trouble making payments online. While we can't accept payments here from customers for security reasons, we would be more than happy to review your account and help fix any issues that may have been preventing you from making those payments in the first place as well as help you get your account back on track!
Please send us a Direct Message with your first and last name as well as your service address so we can assist.
To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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user_463c8f
Visitor
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1 Message
4 years ago
I am having the same issue. I have tried to resolve it by asking questions through the chat function, but I get an error message when I ask to speak with an agent.
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user_952ae6
Visitor
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1 Message
3 years ago
I am also having this problem. Xfinity shut off my autopay - I didn't realize it. As soon as I received notification that my payment was past due - I logged in; made the payment; then set up autopay. I received an email confirmation for my payment. A week later I received a threatening email that my service would be disconnected. I called and spoke with representative who assured me the issue was resolved. I received another email confirmation of my payment. Now, today my service was disconnected. When I try to call Xfinity - they will not let me speak to a representative because my "account is disconnected" then the automated service hangs up. The chat feature is a bot; and offers no help and just asks you to pay the bill. How am I supposed to resolve this error; if I am unable to contact anyone and you're refusing to process my payment?
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