Bill pay won't work/payment wont process

I've been trying to use bill pay all throughout the quarantine. Orginally I thought my account was set to automatic payment, but recently, I saw that it wasn't so I tried to pay manually from the website. No matter what I did or which payment method I used I continued to get a payment processing error message and now my service has been temporarily suspended, I believe to no fault of my own as I've made numerous attempts to alleviate the issue and get my bill paid, including calling the customer service line, on to be put on hold for hours on end. (I'm literally on hold with them now) 

Is there any way to quickly rectify this situation and get my services restored?