Bill pay: phone doesn't work, internet doesn't work

Wish I had a choice about my provider. 

phone:

asks me what I want to do. doesn't understand pay bill. Once got to where I had a number to choose to pay bill. but got message about balance and no option to pay

web page-internet:

endless loop- click pay bill see the 3dot busy page, get a half-second flash saying something wrong before it goes back to 3 dots

chat- wants me to sign in to chat w/ a person. I sign in and then it ask's me to sign in again..... sigh 

For an internet provider your web page, phone service and customer support get a 1 out of 5 stars..... BAD

This is the chat.

From You,

peron

Please use one of these options to clarify your question.

From Xfinity Assistant,

I need a little more info. You can try asking a short question like "When is my bill due?" or selecting one of the options below.

Troubleshooting

WiFi password

Account issues

Billing

Appointments

From You,

person

From Xfinity Assistant,

To connect you with an agent, I need you to sign in with your Xfinity ID.

Sign in

I need help signing in

I'm a new customer

From Xfinity Assistant,

Thanks for signing in. For your security, do not enter any sensitive info such as your credit card or social security number.

From Xfinity Assistant,

To connect you with an agent, I need you to sign in with your Xfinity ID.

Sign in

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I'm a new customer