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user_dhpbbn
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Friday, November 1st, 2024 4:50 PM

bill pay is not working

I've been trying for 3 days to pay my bill online.  I've signed in, requested the code to verify and entered the code.  The system bounces back to verify again.

Question

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Updated 

18 hours ago

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26

user_a5b70e

Visitor

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3 Messages

6 months ago

Similar issues. First, I received a notification that my credit card denied my automatic payment. They did not (according to them.) Then, I attempted to access the online billing via my account on the Xfinity web site. That is not working, as it just goes immediately to a timeout warning with the only option to return to my account page. What, do I need to go old-school and actually mail a check to pay a bill for the first time in years?

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XfinityBrianH

Official Employee

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1.3K Messages

 

user_a5b70e Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

0

user_w8tj1i

1 Message

5 months ago

Day 2 of trying to pay. Nothing works. I’m not spending hours on the phone to not get anywhere. You don’t want checks or phone payments anymore but this checks seems like the only option 

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XfinityGabriel

Official Employee

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2.2K Messages

 

user_w8tj1i, Oh no! I can understand the importance of being able to make payments to the account without any issues. I am so sorry to hear about this experience with nothing working. Thank you so much for your time spent on this. You've come to the right place. Over social media, we are a team of experts dedicated to resolving payment concerns such as this. We can help. When attempting to pay online, have you tried making payments online via our website, the XFINITY app, and the XFINITY Assistant?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_z0vf2x

1 Message

5 months ago

Having been able to pay for months online.  Always the error message 😒.   Big time upset because can't get an "agent" either so no real solutions.  So disappointed.

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XfinityMarcos

Official Employee

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2.3K Messages

Hello user_z0vf2x, I like to pay my bills online too, so I get how upsetting this would be to deal with. I have your back and would like to help. You mentioned an error message, can you please let me know what error message you're running into when you try to make a payment? Are you seeing this error message on the Xfinity website, Xfinity app, or both? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_rxlwpe

1 Message

5 months ago

When is this issue going to be fixed? 

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_rxlwpe, thank you for taking the time to reach out on social media.  I'm sorry to hear you're having trouble with the app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_13x1as

1 Message

5 months ago

I am having the same problem.

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XfinityKassie

Official Employee

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1.7K Messages

 

user_13x1as Good morning! We appreciate you reaching out to our Community Forums Team for assistance with making your payment. It can be frustrating not being able to use the tools as they are designed. I'm happy to help you get this ironed out today. Have you tried to delete your cache and cookies on your device? If not, can you please try that, and let me know if you still run into the same issue. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_kfpbw9

1 Message

5 months ago

I also can't pay my bill online for the 3rd month in a row. How about spending some of those corporate profits to fix this.  This is ridiculous.

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XfinityAlfonso

Official Employee

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1.6K Messages

Good evening user_kfpbw9 we are more than happy to assist in helping you pay online. What errors are you seeing? Are you able to log in to your Xfinity MyAccount without issue? Have you attempted to clear cache/cookies on your web browsers, and uninstall/reinstall your App? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

0

user_ka9ztb

2 Messages

I’m having same issue.  Very frustrating!

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5 months ago

0

user_ji7ygx

1 Message

Ha! Me, too. I'm looking for other providers in my area now.

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5 months ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @user_ji7ygx! We’d regret seeing you go and would love the opportunity to turn this experience around! Are you experiencing this issue in both the Xfinity app and our website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_phqwud

1 Message

4 months ago

I just tried to cancel my services and I see an odd charge into my account that is forthcoming but is added to my current bill. I am also facing the same problem of unable to pay bills no matter what I do. This is a scam and I am never going to go for xfinity here on. 

1

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XfinityLinda

Official Employee

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1.8K Messages

@user_phqwud Thank you for connecting with us about your billing concern. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_icipma

6 Messages

2 months ago

Why is bill pay still not working. I do not want to call the 800 number. I’ve already used your suggestions to troubleshoot and it still does not work. 

0

0

user_k35tf8

1 Message

2 months ago

I have been trying to pay my bill online for a week now. It always states error we are working on this return to your account, no error codes. I cannot pay my bill via any browser and I have tried them all. I have cleared my cache countless times and followed everything suggested here with zero results. I have been logging in every month for 15 years and making an early payment on my account without fail until this month. This is clearly an issue with xfinitys billpay service online somewhere. I was finally able to make a payment over the phone this morning after arguing with the stupid AI they use, it wants to send me a text link to do what the website won’t let me do. Xfinity needs to step up and fix this problem as clearly I am not the only one with this problem. They may have the quickest internet service but they are not the only service out there.

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user_5m7prv

6 Messages

@user_k35tf8​ hi, I found out my problems were all about using the wrong email to sign in.  it seems that I thought I updated my email only that comcast/xfinity still needed my very original email with account opening, when I opened my account 4-5 years ago, once I used that old email to sign in it has been perfectly easy to resume all online and mobile stuff.

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2 months ago

0

user_3g2drb

1 Message

28 days ago

Your payments page continuously goes blank when I go to pay my bill. It doesn't even take me to the payment page. This has happened frequently over the past few months until suddenly it'll work one day. Get it fixed. You're charging enough for the 'service'!

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XfinityQuemekia

Official Employee

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82 Messages

Good morning @user_3g2drb I hope the day is starting out well for you other than the issues you've been experiencing paying your bills online. I completely understand how annoying it can be when you are having ongoing issues trying to process a payment.

When this issue happens, are you on your mobile device or desktop?

Have you tried clearing your cache, I know when I was having that issue that's what worked for me.

Don't forget you can always make a payment using the Xfinity App and if you're a cable customer with the x1 voice remote you can also press the microphone button and say "Pay My Bill"

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

0

user_xy81mi

Visitor

 • 

1 Message

18 hours ago

I have tried to make a payment online and on the app and it gives me an error. I have removed the app, cleared the history and cashe, had signed out and back in. I cannot make a payment on either platform. This is very frustrating. 

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