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user_7jwttz
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Sunday, June 21st, 2026 2:09 PM

Bill Pay fails

For months I am unable to pay my bill.  All methods fron the Xfinity web site.  All I get is a 'sorry' not working now.  After suffering thru the phone robotr I got in touch with a live person.  Again system code never repaired.  I was given a web site to use, & it too fails.  I have followed all troubleshooting methods, & still bill pay fails.

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XfinityThomasD

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1.8K Messages

23 hours ago

 

user_7jwttz We certainly want you to have access to every avenue of your account and billing. To check the basics, during your troubleshooting, have you tried clearing the cache/cookies from your browser, a private or incognito page, a different browser, or from different devices? Does the same error appear when using the Xfinity app as well?

 

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user_7jwttz

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I am new to the forum.  That you will notice as I fumble with where to reply.  I retired in 1997 as a computer specialist & now a lost in tech.

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15 hours ago

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EG

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118.6K Messages

20 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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user_7jwttz

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16 hours ago

For months I have been unable to pay my bill with many ‘pay bill’ clicks.  All I get is a "Sorry, this isn’t working right now  Please return to My Account Overview while we resolve the issue".  Ihave followed all troubleshooting methods & still bill pay fails. I used a xfinity supplied wed site https://payments.xfinity.com, it failed.  

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