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user_7jwttz
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4 Messages

Sunday, June 21st, 2026 2:09 PM

Bill Pay fails

For months I am unable to pay my bill.  All methods fron the Xfinity web site.  All I get is a 'sorry' not working now.  After suffering thru the phone robotr I got in touch with a live person.  Again system code never repaired.  I was given a web site to use, & it too fails.  I have followed all troubleshooting methods, & still bill pay fails.

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2 hours ago

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XfinityThomasD

Official Employee

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1.8K Messages

10 hours ago

 

user_7jwttz We certainly want you to have access to every avenue of your account and billing. To check the basics, during your troubleshooting, have you tried clearing the cache/cookies from your browser, a private or incognito page, a different browser, or from different devices? Does the same error appear when using the Xfinity app as well?

 

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EG

Expert

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118.6K Messages

7 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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user_7jwttz

Visitor

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4 Messages

3 hours ago

For months I have been unable to pay my bill with many ‘pay bill’ clicks.  All I get is a "Sorry, this isn’t working right now  Please return to My Account Overview while we resolve the issue".  Ihave followed all troubleshooting methods & still bill pay fails. I used a xfinity supplied wed site https://payments.xfinity.com, it failed.  

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XfinityBrianH

Official Employee

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2.3K Messages

 

user_7jwttz  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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user_7jwttz

Visitor

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4 Messages

I can't find DM for a chat ICON in right hand corner of the forum page.notify Xfinity.

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3 hours ago

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XfinityBrianH

Official Employee

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2.3K Messages

 

user_7jwttz The Direct Messaging icon should be located in the top right of your screen, just to the left of the Notifications bell. Please make sure you are logged in, or the icon may not be available. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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