I just paid an outstanding balance about an hour ago and my mobile service is still out.
I do believe the payment must be verified and clear your bank [or be in pending status] before the service can be turned back. IOW, funds for the payment must be verified before the service can be turned on.
XfinityQuemekia
Official Employee
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665 Messages
25 days ago
Hello @user_8jmloa Have you tried reaching out directly to mobile support?
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Again
Expert
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32.8K Messages
25 days ago
@user_8jmloa
I do believe the payment must be verified and clear your bank [or be in pending status] before the service can be turned back. IOW, funds for the payment must be verified before the service can be turned on.
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