@user_2q3ktf Are you still experiencing issues with your service? Were you able to pay at least the minimum past due (if you had a past due balance) Do you need help setting up a payment arrangement? This is our guide to set this up here.
If you made a past due payment and your new billing is added, then your past due amount may have changed.
We can help if you are still with doubts about the amount, or help with your equipment, just send us a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Thank you @user_2q3ktf Please send us a direct message with your full name and address to get started!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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113.1K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
•
2K Messages
2 days ago
Thank you @EG!
@user_2q3ktf Are you still experiencing issues with your service? Were you able to pay at least the minimum past due (if you had a past due balance) Do you need help setting up a payment arrangement? This is our guide to set this up here.
If you made a past due payment and your new billing is added, then your past due amount may have changed.
We can help if you are still with doubts about the amount, or help with your equipment, just send us a direct message:
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