Oh no, that's incredibly frustrating! I can only imagine how annoying it is to pay your bill, see it reflected on your account, and still not have internet service. I completely understand how vital your internet connection is, and I'm so sorry you're dealing with this.
First, thank you for reaching out to us here in the Xfinity Community Forums! I'm more than happy to dive into your account and figure out what's going on to get your service back up and running. To help me investigate, please send me a direct message with your full name and service address. I'll look into this right away and work to resolve it for you as quickly as possible!
To send a "Direct Message": Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityChristy
Official Employee
•
2.1K Messages
18 days ago
Oh no, that's incredibly frustrating! I can only imagine how annoying it is to pay your bill, see it reflected on your account, and still not have internet service. I completely understand how vital your internet connection is, and I'm so sorry you're dealing with this.
First, thank you for reaching out to us here in the Xfinity Community Forums! I'm more than happy to dive into your account and figure out what's going on to get your service back up and running. To help me investigate, please send me a direct message with your full name and service address. I'll look into this right away and work to resolve it for you as quickly as possible!
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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