Bill on autopsy. Price always gets jacked up. Now I'm being told that I own $317 but I haven't missed a bill.

Thank you for reaching out, and I completely understand why you'd be frustrated. Unexpected changes to your bill, especially when you've been making your payments on time and using Auto Pay, can definitely create concern and erode trust. I'd be happy to take a closer look at what's causing the $317 balance and review any recent bill changes with you. In many cases, increases can be related to promotional discounts ending, service changes, one-time charges, or billing adjustments, but we'll want to review your specific account to determine exactly what's happening. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll be glad to investigate the balance and explain any changes we're seeing. If there's an issue, we'll work with you to explore available options and make sure you have a clear understanding of your bill going forward.