user187's profile

Regular Visitor


6 Messages

Thu, Sep 30, 2021 4:08 PM

Bill not the price qoted

At the beginning of September I was told by an agent that I would receive a $100 dollar credit to my account. That did not occur. Please play back the quality control recording  to validate what I'm saying  and make the adjustment.

Not only was there an impartial third  party witness on the call that if pressed, will validate what I was told, I also recorded the conversation.

I tried to call in-today  however, the automated  system is  designed in way to keep you on the phone pushing buttons  without  letting you actually speak to an agent.

I have wasted over 8 hours of my time on this issue.  I been forced to drive into an xfinity store twice, conducted myself professionally throughout every interaction but, was spoken too rudely each time and after all that a month as transpired and I still cant get this resolved.

Trust me when I say I have everything I need to validate what I'm saying is factual and so does Comcast.

I have been a customer for well over a decade. Hopefully I can get this resolved without any further complications.

Thank you

Official Employee


395 Messages

2 m ago

Good morning @user187 and thank you for reaching out to our Digital Care Team on our community forums today. I'm so sorry to hear about the issues with your credit as well as the frustrating experience you've had so far. This is never how we want any of loyal and valuable customers to feel. I would definitely not be happy if I were you as well but our Digital Care Team is here to help and would like to look further into this. We'd like to take a deep dive into your account to se what happened with the credit and make things right. 


To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message


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