Visitor
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1 Message
Bill Nonpayment with Automatic Payments
My service was disconnected because of nonpayment, but I am set up for automatic payments on a credit card that is not maxed out or anything. I can't view my bill either (I tried). If there is a late fee, can you please remove it?
Responses
XfinitySelena
Official Employee
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244 Messages
3 d ago
Hi @Pickbh22! Thanks for visiting us here on Xfinity Forums regarding your billing issues. I am so sorry to hear that your services were interrupted and want to look into this right away! Can you please send us a DM?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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