Visitor
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2 Messages
Bill more than doubled!! WHY?
My internet bill was $28 for several years then suddenly it is now$67. When I go to the website to read my bill, it says nothing about the change. And, Xfinity assistant is worthless in answering. It just takes you in circles. So recently I found a message (marked as SPAM) on my phone from a month ago that said if I wished to continue my Xfinity discount to call this number otherwise we will consider the lack of response as declining it. I had never noticed the message because it was automatically marked as SPAM. When I did try to return the call to that number, it was no longer in service. I am retired and on a fairly tight budget so this much of a price hike is a concern and especially for how terrible my service is. Unfortunately Xfinity internet is the only game in town for our property. It is so frustrating when this happens but adds to the anxiety when you can't find a way to get through to even discuss the issue.
Totally stressed!
EG
Expert
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113K Messages
26 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.4K Messages
26 days ago
Greetings, @user_k357b0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.
It sounds like you were on a promotion that was reducing your rate to $28.00 per month. Any time your rate is being reduced like this, it will always be detailed on page 3 of your monthly billing statement. I'm guessing your current bill for $67.00 no longer mentions the promotion you were on because it has ended, but if you check the last bill you received for $28.00, it will probably detail the promotional discount and the pending expiration date.
The good news is, we should be able to find a new promotion that offers a discount on your rate. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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