Visitor
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1 Message
Bill more than doubled- Help!
About 6 months ago my bill went from 49.99/month to $108/mo. Internet only, this is just a tough increase to handle. I've been meaning to ask about what can be done for a while but just been so busy with work. I've seen a few other people be helped on these boards so I'm hoping something can be done for me as well.
thanks!
XfinityVianney
Official Employee
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2.2K Messages
3 days ago
Thank you for reaching out. I hope you are doing great today. I'll need to review your account history in order to provide more clarity about any billing changes. When you have a moment, I request that you please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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