Bill keeps going up

Being a "Diamond Member" doesn't mean a thing. Bill is out of hand. I knocked my speed from1000 to 300 and my bill went UP a dollar. I am finally ready to search for alternate service. Any suggestions would be appreciated.

Responses

Oldest First

Selected Oldest First

XfinityTonya

Official Employee

•

18 Messages

42 minutes ago

Good morning @user_f8b2sh,

Thank you for reaching out to us on Xfinity Forums, and thank you for being a valued Diamond Member! We truly appreciate your continued loyalty. I understand how frustrating it can be to lower your internet plan and then see your monthly bill increase. You’ve reached the right place, and I’d be happy to review the account with you and explore the available options.

To review the account-specific details and see what options may be available, we’ll need to continue the conversation through Direct Message.

Could you please send our team a direct message with your full name and full address?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

How to: Direct messaging within the forum | Xfinity Community Forum

0

Billing

user_f8b2sh

Bill keeps going up

XfinityTonya

New to the Community?