Visitor
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1 Message
Bill issues
Ive called multiple times in order to change my billing. Im stuck on a package plan and have gotten billed on it ever since i told them i was getting internet only. Customer support through the phone is useless. Cant find an email and im being billed more and more over time.
XfinityMarcus
Official Employee
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1.5K Messages
2 months ago
Affluent thank you for using the Xfinity Community Forums page to reach out today. I understand that you have come across some billing related concerns while trying to make a package change. I would be happy to assist you to get your account services figured out. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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