Visitor
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4 Messages
Bill Issue URGENT
I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing cycle but my bill is due on Sept. 2nd. I also don't want any xfinity credit, I want a direct refund because I will be moving out of the country and cancelling my service halfway through the billing cycle anyways.
EG
Expert
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120.4K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3.1K Messages
2 hours ago
Thank you for reaching out to our team with your billing question. If you made that change to a new promotional price in the middle of your monthly billing cycle the balance on the account would change online, there would be charges at the old rate up to the date of the change and the new rate for the rest of the month. If you are enrolled in the auto-pay option the $123 payment would put the account in a negative balance and the following months statement would have a prorated credit.
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