Frequent Visitor
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25 Messages
Bill is Way Too High
I am on a fixed income and paying 237.00 a month for the TV, internet and Voice. I need to lower my bill. Everytime I talk to an agent they want me to get Mobile service. I don't need or want Mobile service. I want to lower my TV and internet bill, otherwise I'm going to cancel and switch to Direct TV streaming and just get Internet from Comcast. I have been a customer for over 35 years and can't get a good deal on my services anymore.
XfinityMarshante
Official Employee
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185 Messages
1 day ago
Hello @user_hha999, Thank you for taking the time out of your day to leave a post. Thank you for being a loyal customer for over 35 years, that is amazing. I completely understand your concern about the cost of your current services, especially while on a fixed income. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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