Visitor
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1 Message
Bill is way too high - Need help switching to TV Premium, removing Netflix, and Diamond loyalty discounts
Hello,
I’m looking for an official Xfinity specialist to help me lower my monthly bill, which has ballooned up to $323.52. I've been a loyal Comcast customer since November 16, 1980, and my account is in the Diamond tier, so I'm really hoping someone here can help me get some billing relief without making me call in.
First, I want to change my current television package over to the newer "All-In" TV Premium plan. I need to keep my channels, my 1 Gig internet speed, my landline phone, and all 5 of my physical hardware boxes exactly where they are. Please don't touch or change any of my equipment or channel lineup. I just want to transition to the newer all-inclusive plan rate to streamline my bill.
Second, please completely remove the Netflix subscription add-on from my account so I am no longer charged the extra $8.99 for it.
I am not interested in adding any new services, cell phone lines, or upgraded equipment to my account. I am looking strictly for financial discounts and tenure credits to honor my 45 years of continuous business.
Please let me know how we can get these changes processed here over text.
Thank you,
[Edited: Personal Information]
[Edited: Personal Information]
XfinityBenjaminM
Official Employee
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3.2K Messages
2 hours ago
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