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user_nuls44
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Wednesday, December 18th, 2024 1:02 AM

Bill is too expensive

My promotion has ended and now my bill is too expensive.  I would like to chat with someone about new promotions and lowering my bill but it is impossible to get a live person.

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Updated 

4 months ago

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user_nuls44

2 Messages

4 months ago

Just found out that if you type in the Xfinity Assistant that you want to cancel your service you will get a phone call within minutes.

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XfinityVianney

Official Employee

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2.1K Messages

 

user_nuls44, Thank you for reaching out and creating a new post. I see you have concerns about your bill and rate. Additionally, I understand you've had some trouble getting the help you need. I appreciate all your patience so far. I see that someone reached out which is great. Were they able to help with your bill and plan? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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EG

Expert

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110.1K Messages

4 months ago

Not home networking help related. Moved here.

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