madcircle1's profile

Regular Visitor

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2 Messages

Thursday, March 7th, 2024 9:02 PM

Closed

Bill is too expensive

I think your service is great but its just getting to expensive for me to keep. Can something be done about it?

Official Employee

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2.2K Messages

1 year ago

Hi, @madcircle1. I'll be glad to help cover some new plans and promotions. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Frequent Visitor

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14 Messages

11 months ago

Same here $243/month for cable , internet and two lanlines.  I need to get rid of cable all together and keep the  two lanlines and internet only.
I work from home and need the lanlines for business (no cell phone).

(edited)

Official Employee

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1.7K Messages

 

olathe5 Good morning! We appreciate you reaching out to our Community Forums Team today. I hope your Saturday is off to a good start. I know how important it is that your services meet the needs of your household, especially when you work from home. I'd be happy to review over your services, and see if have something that may be a bit more budget friendly. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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1 Message

10 months ago

Yeah, you can spend an hour and a half on the phone [Edited: inflammatory] to be told that the reason your pricing was as "low" as it used to be was that you had some special Godsend of a promotion that has since expired. To the credit of Anthony, with whom I spoke at lengths, he was very patient and really did go through every possible option to get my bill down, but it would have meant either sacrificing the home phone, which I also have, or a few key channels which I very much enjoy. The most exasperating part of all of it is that the quality of the cable itself is getting downright awful for the price to keep going up the way it is. The internet is less of the issue, although the WiFi has been spottier than usually lately, but the CABLE - [Edited: "Language"]. I have apps that freeze and stall every 10 seconds, some which don't load at all, and if I never see that "Something's Not Right" pop-up again, it will be ten years too soon. 

(edited)

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