Bill is paid, service disconnected

Hi @user_6dmqi5 Thank you so much for bringing this to our attention and reaching out to us on our Xfinity Forums page. I'm sorry for the service interruption and trouble it's causing. I understand it's vital for your child. We will help!

Please send us a direct message with your name and service address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Concern moved here to the Billing help section.

I appreciate your reply, Bill. I just truly need someone from xfinity to assist me or someone to talk with.