Bill is not what i agreed to, confirmation email for changes have not been sent

user_cfqpu8 Thanks for reaching out to us for help with your recent promotion concern. I would be happy to check the account to see what has taken place at this point, and help in any way I can. Please keep in mind when doing a repackage as it sounds like the agent didn't explain very well that we can put in a new offer at anytime, but the order can only be put on hold for about 3 weeks total at max. Hopefully that will help with any future concerns. Let's take a look at the current status of the account, and see what is currently showing as active for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

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How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514