1 Message
Bill is not showing accurate information
On 10/10My account had a 269$ balance, with a 134$ due to keep service disconnection. I paid the the past due amount and the payment came out on 10/11. My service has been affected and when I checked my account it shows I still have a past due balance of 134$.
XfinityRay
Official Employee
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2.2K Messages
4 days ago
Greetings, Dylanb1! Thanks for taking the time out of your day to reach out about your account balance. We appreciate that you made the $134 payments and are happy to check further on the remaining balance.
The Xfinity app can also be very handy in this situation. The My Account section has your last 24 billing statements. The PDF or downloadable version of your statement will show all the details of what makes up the total balance, the date each bill generates, and your billing cycle. This link shows how to view your Xfinity billing statements. Your newest statement may have generated which would explain why you are still seeing a past due balance.
Let's take a look at this together. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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