Visitor
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1 Message
Bill is incorrectly 160
Hey, so, my monthly charge is supposed to be 45 a month, it's jumped 160. How do I fix this? Thank you.
Visitor
•
1 Message
Hey, so, my monthly charge is supposed to be 45 a month, it's jumped 160. How do I fix this? Thank you.
EG
Expert
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121.3K Messages
8 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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2.2K Messages
8 days ago
Hello @user_p633jh Thanks for reaching out. We'd be happy to see what is going on. Normally this is due to an expiring promo but that jump certainly is higher than average so I will want to double-check the account. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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