Manso's profile



3 Messages

Thursday, June 6th, 2024 6:00 AM

Bill is higher than expected! [Edited]

I contacted Xfinity via text chat 6 weeks ago because my bill was increasing (previous deal was expiring). I wanted to lower my internet speed and reduce the number of channels. After 90 minutes texting with two separate agents, they offered me a $166 package deal (internet, cable, mobile) IF I transferred my landline to Xfinity mobile. Since I never used that landline anyway, I agreed. I don't need another mobile number but I took it to get the $166 deal.

I checked my bill about 10 days later and the next bill coming up was HIGHER than even the expired price. I spoke with an agent, everything's fine I'm told.

Since then I've online chatted or spoken with FIVE different agents, the last one two days ago who said they fixed the issue and I'd be getting a credit for the overcharge on last month's bill. My new bill would be $166.

I check today, and the bill has gone up AGAIN. I tried to turn off autopay and the website does not allow access to my saved card or the autopay option.


Official Employee


1.1K Messages

1 month ago

@Manso Good morning, and thank you for using our Community Forums for assistance with your billing concerns. Due to account security, our options with Xfinity Mobile accounts are very limited, however I do want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Can you please send a Direct Message with your name, service address, and the mobile numbers associated with your account? 


Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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