Greetings, @user_ki10qf! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your bill. You have definitely come to the right place for assistance.
There can be a few different reasons for a bill to increase, depending on what kind of increase occurred, but the most common situation is when you were on a promotion offering a specific discount or locked-in rate for the first 12 or 24 months, and then that promotion ended, putting you back at regular pricing.
The easiest way to confirm if this was the case, is by checking your previous bill, the one that was $60.00. On page 3 of your monthly billing statement, under "Regular monthly charges", there will be a section labeled "Discounts" or "Service Discount". Any time you have a promotion with a discount, the expiration date for that discount will be listed in green on that section of your bill.
You can easily view the full PDF of any bill from the past two years online, or through the Xfinity app, by going to the Billing Details section and selecting "Statement History". There is a full description listed on our website here: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill
The great news is, if your promotion recently expired, you should be able to sign up for a new promotion that will give you a new discount. It may not always be the same promotion or the same discount, but you should always have options for a lower rate.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityJamesC
Official Employee
•
2.1K Messages
1 year ago
Greetings, @user_ki10qf! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your bill. You have definitely come to the right place for assistance.
There can be a few different reasons for a bill to increase, depending on what kind of increase occurred, but the most common situation is when you were on a promotion offering a specific discount or locked-in rate for the first 12 or 24 months, and then that promotion ended, putting you back at regular pricing.
The easiest way to confirm if this was the case, is by checking your previous bill, the one that was $60.00. On page 3 of your monthly billing statement, under "Regular monthly charges", there will be a section labeled "Discounts" or "Service Discount". Any time you have a promotion with a discount, the expiration date for that discount will be listed in green on that section of your bill.
You can easily view the full PDF of any bill from the past two years online, or through the Xfinity app, by going to the Billing Details section and selecting "Statement History". There is a full description listed on our website here: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill
The great news is, if your promotion recently expired, you should be able to sign up for a new promotion that will give you a new discount. It may not always be the same promotion or the same discount, but you should always have options for a lower rate.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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