user_52d2xg, you have come to the right place. If you have a billing question or need assistance, we can help. In most cases when a bill increases like yours has, it means your promotion probably ended. You can try using this link: https://www.xfinity.com/digital/offers/plan-builder, to see if there is a better plan that fits your needs. If you would like assistance with this, please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_52d2xg
Visitor
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2 Messages
11 hours ago
I thought this was an account specific place to inquire since I am signed in...any suggestions to reach anyone without having to call?
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EG
Expert
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122.4K Messages
10 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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