1 Message
Bill Increased
I cannot for the life of me get the AI chat to connect me to an agent. It is like a maze to get actual support through Xfinity and to talk to a human. I have questions about my bill and would like to direct message. Please connect me.
XfinityGabby
Official Employee
•
1.5K Messages
17 days ago
Hi, @user_besaea. Thanks for reaching our team on Forums, we can help with your billing concerns. Please send a DM with your full name and the full service address to assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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