bill increased

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Good afternoon @user_fyra3n, and thank you for reaching out on our Community Forums regarding your $5 price increase concerns. The majority of our customers are seeing a price increase beginning this month. The rate adjustments impact several of our services and include changes to the Broadcast TV and Regional Sports Network Fees, Internet-only service fees, and charges for TV outlets. While we try to hold down costs, price changes are necessary for a number of reasons, including the continually increasing costs of programming and our ongoing investments in network upgrades, cutting edge technologies, and enhanced products and services. If you signed up on a promotional offer, you will not see an increase to the base price of those services until your promotional period has ended. Equipment charges, installation charges, taxes and fees, including regulatory recovery fees, the Broadcast TV Fee, the Regional Sports Network Fee, and other applicable charges are subject to change and could alter the total amount of your bill during and after the promotional period.

For more information including our Frequently Asked Questions, please review the following link https://www.xfinity.com/pricechange#faq. 

We understand your frustrations @user_fyra3n, and appreciate your feedback. Rest assured, this is not how we want you to feel. If you'd like us to review current promotions with you to see how we can help, please let us know. 

Mine went up $32 because a 12 month promotion ended. Now I’m up to $240 a month for cable and internet, absolutely ridiculous.  Think it’s time for YouTube TV. 

You would think for how much they charge us per month talking to customer service would be a bit easier. 

I have been a customer for a long time. My bill went up $50.00 bucks. No communication or warning as well. Time to cancel the service