Bill increased from $86 to $125

@user_1a892d 

Why did my bill increase so sharply? Seems rather snake like that I was uninformed that I’m receiving a 45% increase in billing without notice. 

also your mobile app is incredibly laggy.

Do you read your billing statements every month?  Have you compared your latest statement to the past couple of statements?  Your billing statement will generally tell you why there will be an increase.

Thank you very much for reaching out to our team here @user_1a892d. I know how shocking any change cane on your bill and I will be happy to look into that for you from here. Could you send me a direct message with the full name and complete address on your account? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it