1 Message
Bill Increased Due to "Processing Error"
When I log into my account, I have a request to approve a bill increase as follow, "Your bill has changed. We recently discovered that due to a processing error, we had to correct some charges on your bill to reflect your current Xfinity services and equipment. These updates will be reflected on your next bill."
I have spoken with 3 different chat agents since I signed up on February 15th, and they all keep trying to sell me cellphone lines instead of actually helping me.
XfinityDilary
Official Employee
•
2K Messages
3 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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