2 Messages
Bill increased by 50% with no details
I've been paying $80 for my Internet and suddenly this month they are trying to charge more than $120 without a notification it had gone up.
What gives?
2 Messages
I've been paying $80 for my Internet and suddenly this month they are trying to charge more than $120 without a notification it had gone up.
What gives?
XfinityLinda
Official Employee
•
2.9K Messages
43 minutes ago
Thank you for reaching out, @JohnAVal. We completely understand the concern with seeing your bill increase from $80 to over $120 unexpectedly. Let’s take a closer look at what has changed and see what options may be available. Please send us a Direct Message, so we can review the account together.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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