New Poster
•
8 Messages
Bill Increased by $21
Was already paying ridiculous $ ($88.95 a month for internet ONLY); latest bill is $110 a month...what??? Can't see an itemized bill anywhere.
A 23% increase in a bill is uncalled for [Edited: "Inflammatory"]
I will actively looking for another provider unless my bill remains at $88.95 forever.
Again
Expert
•
31.4K Messages
11 months ago
@guido542350
There isn't any way your bill will remain $88.95 forever. It sounds, though, however, that you had a promotion that dropped off which would have been mention in your billing statement last month or the month before. You should be able to see what promotions are available to you when you sign in to your account.
2
0
XfinityThomasA
Official Employee
•
2.3K Messages
11 months ago
Thank you for voicing your concern and for joining us here on the Forums, guido542350. I know I'd reach out if my bill went up too. I'd be happy to take a closer look so we may discover the cause and work together to review cost-saving options. Promotions are usually good for 12 or 24 months, after which time the promotion expires and discounts fall off. If this was the reason for the increase we can look at available promotional offers that may help save money. We can also assist with troubleshooting to help ensure you're able to view your bill in My Account. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
2
0