guido542350's profile

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8 Messages

Friday, May 17th, 2024 3:04 PM

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Bill Increased by $21

Was already paying ridiculous $ ($88.95 a month for internet ONLY); latest bill is $110 a month...what???  Can't see an itemized bill anywhere.

A 23% increase in a bill is uncalled for [Edited: "Inflammatory"]

I will actively looking for another provider unless my bill remains at $88.95 forever.

Expert

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31.4K Messages

11 months ago

@guido542350 

Was already paying ridiculous $ ($88.95 a month for internet ONLY); latest bill is $110 a month...what???  Can't see an itemized bill anywhere.

A 23% increase in a bill is uncalled for especially from this monopoly.

I will actively looking for another provider unless my bill remains at $88.95 forever.

There isn't any way your bill will remain $88.95 forever.  It sounds, though, however, that you had a promotion that dropped off which would have been mention in your billing statement last month or the month before.  You should be able to see what promotions are available to you when you sign in to your account.

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8 Messages

@Again​ Man, you sound like you should or used to work for Comcast. 

There is no reason [Edited: "Inflammatory"] Comcast/Xfinity can't offer a "forever" price for ANY service(s) they offer, [Edited: "Inflammatory"].  There is also NO GOOD REASON that internet access should be limited to those who can "just keep paying for it", [Edited: "Inflammatory"]

As far as my billing statements, I am on the 'autopay' system, so I do not receive a paper bill.  Therefore, I am not in the habit of looking at my current statement(s) online unless I need to.

When I attempt to view my last $88.95 statement online, I am unable to.  All the website does is "sit and spin."  So when I saw that my bill has 'magically' increased by $21 for no reason, I tend to get a tad concerned.  

Get my drift yet?

(edited)

Expert

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31.4K Messages

@guido542350​ 

@Again​ Man, you sound like you should or used to work for Comcast. 

There is no reason [Edited: "Inflammatory"] Comcast/Xfinity can't offer a "forever" price for ANY service(s) they offer, [Edited: "Inflammatory"].  There is also NO GOOD REASON that internet access should be limited to those who can "just keep paying for it", [Edited: "Inflammatory"]

As far as my billing statements, I am on the 'autopay' system, so I do not receive a paper bill.  Therefore, I am not in the habit of looking at my current statement(s) online unless I need to.

When I attempt to view my last $88.95 statement online, I am unable to.  All the website does is "sit and spin."  So when I saw that my bill has 'magically' increased by $21 for no reason, I tend to get a tad concerned.  

Get my drift yet?

Thanks, but no, I've never worked for Comcast, only participating here for 18 years wanting to help other customers.

Comcast isn't able to offer a price for life [don't we all wish!] because technology changes and implementing that technology can be expensive.  The only way an ISP can implement those changes is to pass along the costs that it incurs to the customers, otherwise, the ISP would be out of business rather quickly.  Some ISPs that have have a "price for life" eventually are either bought out or go bankrupt; those are usually smaller ISPs.  Of course, there are other factors, too, when it comes to cable, and those are a very long list that trickle all the way down to actors and actresses.  Netflix has raised its rates a lot over the last 10 years while including their own content and everyone involved in those endeavors need to be paid. 

It's not like Comcast enjoys raising rates, believe it or not, but to keep up with technology and offer the best experience possible they just have to.  And it's not just Comcast.  Spectrum and Cox do the same thing.

We all need to eat.  We all need to make choices.  Some are never easy.  I'm there with you, btw, except I'm dealing with $190+ and I don't want to downgrade until after the Olympics!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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2.3K Messages

11 months ago

Thank you for voicing your concern and for joining us here on the Forums, guido542350. I know I'd reach out if my bill went up too. I'd be happy to take a closer look so we may discover the cause and work together to review cost-saving options. Promotions are usually good for 12 or 24 months, after which time the promotion expires and discounts fall off. If this was the reason for the increase we can look at available promotional offers that may help save money. We can also assist with troubleshooting to help ensure you're able to view your bill in My Account. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

New Poster

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8 Messages

@XfinityThomasA​ Thanks for your reply, however, how was I to know that the rate would increase in the first place?  Your website is kind of 'cryptic', meaning that it's difficult to understand the "fine print" your 'corporation' seems to love to use.  I just wish that your monopoly (INFLAMMATORY for sure, LOL) would stop playing the "semantics" game and simply post a price...straightforward, like a grocery store or Walmart.  The bad part is that none of us old people and all those blue collar workers can continue to pay $100 or whatever 'price du juor' the 'corporation' deems it to be for internet access.  Utterly ridiculous, I say. 

Official Employee

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2.3K Messages

 

guido542350 - It's important to us that we're all on the same page, especially when it comes to services and billing. Our customer approval process requires customers to review the services being ordered along with the billing details and agree to it before anything is applied. That helps ensure customers know the services being ordered and the price including any discounts as well as the promotional length.

As a quick reminder you can check your Xfinity services by logging into your account and viewing your billing statement. Your package information is listed on page three of your billing statement. You can also view your current statement and a list of your past bill statements. 

I'd be happy to review your account with you and I can resend your service order which will contain all the detailed info. You may still have your email order confirmation which will also have this info.   I'm a customer too with various accounts. I like to mark my calendar on the fridge and also my digital calendar for important dates for various accounts. Is there a screenshot or photo you can share regarding something your seeing online that you had a question about? I'd be happy to clear up any confusion. 

Xfinty offers a variety of speed tiers to fit various needs and budgets. Internet Essentials provides fast, reliable, and affordable home internet for $9.95/month. Xfinity NOW internet is our new offer that starts at $30 per month and includes unlimiated data and the modem charge. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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