Visitor
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18 Messages
Bill increased after service transfer.
PI recently moved to a new house, I transferred my internet service. Second month I noticed my bill increased. Called customer service and said it was my automatic payment which was already setup. Another month and my bill is still increased.
Accepted Solution
CCChristian
Contributor
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127 Messages
2 years ago
Hello, @user_84375b thank you for reaching out to Xfinity through our Forums. I am terribly sorry to hear about the trouble you are having with your monthly statement increasing. Let's get this figured out for you right away. To get started, please send me a Direct Message with your first and last name, as well as your full and complete address. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.3K Messages
2 years ago
The concern is not"E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_84375b
Visitor
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18 Messages
2 years ago
Thank you for getting back to me and resolving my issues.
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