Visitor

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3 Messages

10/24/2026 11:20 AM

Bill increase

I went from $75 to $115 per month.  Why did this happen?

Oldest First
Selected Oldest First

Official Employee

 • 

3.6K Messages

7 days ago

 

user_vnlv02,  Hi there! Thanks for reaching out. I can definitely understand why you’d have questions seeing your monthly bill increase from $75 to $115. That’s a significant change, and I’d be happy to help take a closer look at the billing details to find out what caused the increase and review any options we may have available. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.

 

Visitor

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3 Messages

3 hours ago

Maybe I'll look for another service

Official Employee

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3.9K Messages

@user_vnlv02

Thanks for reaching back out, I show we responded to you in the direct message 7 days ago,  but you haven't responded to us.

 

Go ahead and send me another direct message and I'll be happy to assist you

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

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