Visitor
•
1 Message
Bill increase
Hi! My Xfinity internet bill recently increased from approximately $51 to $81 per month, and I haven't been able to find an explanation in my billing details. Can you tell me exactly what caused the $30 increase?
I'd also like to know whether there are any discounts or promotional rates available to bring my bill back down. I'm trying to keep my monthly expenses affordable.
EG
Expert
•
122.1K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityRaf
Official Employee
•
1.6K Messages
6 hours ago
Good morning @user_2jph0h. If you could send our team a direct message with your full name and full address, our team can investigate why your bill went up and check to see if there are any new promotions for your account.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0