Visitor
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1 Message
Bill increase
Hello,
my bill has increased for no reason, I would like an explanation.
I have no additional services and quite frankly the internet connection [Edited: "Inappropriate Language"] and that’s all I pay for. So why has it gone up drastically??
XfinityMarshante
Official Employee
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1.3K Messages
1 day ago
Hello @user_w4jt6b, thank you for taking the time to leave a post. Sorry to hear about the unexpected increase in your bill and the issues you've been experiencing with your internet service. I can certainly understand how frustrating it would be to see your monthly charges go up when you haven't added any new services, especially when you're not satisfied with the connection quality. In many cases, bill increases occur when a promotional discount has ended. Typically, your monthly statement will include details about when a promotion is set to expire and what your new monthly rate will be once it ends. Have you had a chance to review your most recent statement to see if it explains the increase? If not, we'd be happy to take a closer look with you.
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