Bill increase

Good afternoon @Din_Djarin, thank you for reaching out on our Community Forums with your billing concerns—we appreciate you contacting us. I see that you mentioned your bill increased and that a loyalty discount was removed. It’s possible the discount expired, as these are typically applied for a 12‑month promotional period. That said, we’d be happy to review your account further and explore options to help reduce your monthly bill. To get started, please send us a Direct Message with your first and last name, along with the service address associated with the account. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it