Regular Visitor
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8 Messages
Bill Increase
I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.
Regular Visitor
•
8 Messages
I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.
Accepted Solution
Official Solution
XfinityBradM
Official Employee
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1.1K Messages
13 hours ago
Thank you for working with our team to discover the data allowance overage being the root cause of the increase. I am glad we were able to get you into a next gen plan so you don't have to worry about the data allowance moving forward. Don't hesitate to visit our forum if you ever need assistance with your service in the future!
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XfinityDena
Official Employee
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4K Messages
15 hours ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
(edited)
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