Bill increase

user_7lp0t6 Hello, and thank you for reaching out to our Xfinity Forums! Having unexpected increases can be concerning. Please keep in find your consent applies to your promotional offer, and does not include taxes, fees, and equipment charges. I'd be happy to take a look into your account, and see what's happening with your pricing. Can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it