Visitor
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1 Message
Bill Increase
Hello,
I received an email about my charges/bill increasing after September 22nd. Is my current bill going to increase in price once my loyalty discount and paperless discount is applied? When is my next payment due that does not reflect my current promotion. I do not want to go over my current price I pay every month for internet services. Can someone please get back with me and answer my concerns.
Thank you for your help!
XfinitySean
Official Employee
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100 Messages
7 days ago
Hi there user_idqoqz, thanks for reaching out through our community forums! I'd be more than happy to go over your bill to see what might be changing and to see if there's anything we can do about that increase. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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EG
Expert
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113.3K Messages
7 days ago
Concern moved here to the Billing help section.
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