Visitor
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1 Message
Bill increase
Why did my bill jump from $55/month to a recent charge of $104?!!! I asked the Xfinity assistant and it said my charge increased to $75, which I had absolutely no warning for, and then it said there was a $25 charge for an add-on called xFi Complete that I never signed up for. This is [Edited: Language]. I googled what xFi Complete is and it says that it's an add-on for people with the 1tb service which I did not sign up for. Xfinity is about to lose a customer if they are upgrading my services and increasing my charges without informing me and without my permission. That is horrible customer service. I've had Xfinity for several years and it's never given me any problems like this. But if they are going to pull shady crap like this I will start shopping around for a more trustworthy Internet service.
XfinityRoberto
Official Employee
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1.9K Messages
4 days ago
Good morning and welcome to Comcast! Thank you so much for reaching out to us here on our Forums page. I am sorry to hear that your monthly bill increased. You are in the right place and we are happy to assist you today with your recent price increase.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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