Visitor
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1 Message
Bill increase
I’m wondering why my bill increased about $25 andI had no notification of this icrease. My address is [EDITED: Personal information}.
Visitor
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1 Message
I’m wondering why my bill increased about $25 andI had no notification of this icrease. My address is [EDITED: Personal information}.
XfinityMarshante
Official Employee
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120 Messages
1 month ago
Hello @user_cf61qq, Thank you for making a post. I hope you are having a great day. I see that you are asking about a bill increase. I understand how frustrating it can be when you aren't expecting your bill to change, I would feel the same way. It might have been that you were on a promotion, and it has ended, but you have reached the right place for help..
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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