Visitor
•
1 Message
Bill increase
My bill increased by over $20 without any notification. Why would this increase without informing me when I’ve made no changes to the account?
Visitor
•
1 Message
My bill increased by over $20 without any notification. Why would this increase without informing me when I’ve made no changes to the account?
XfinityThomasC
Official Employee
•
2.6K Messages
2 months ago
Hello, @user_eb2x0e
Billing increases are reported on page 3 of your prior billing statement unless this is some kind of one-time fee. It would be my pleasure to review your account and provide answers. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0