Hello, @user_84hqb0 thank you for taking time to create a post. You've contacted the right place to get your question answered, and definitely understand the concern with a large increase to billing. From experience the things I see that would cause billing to go up are: promotion roll offs, going over the 1.2 terabyte data limit, or proration if changes to service are made in the middle of a billing cycle.
When promotions are set to expire we do notify customers on their bill when they should expect see the end of discounts, this is typically done 1-2 billing cycles beforehand.
If you're in an area that has the 1.2 terabyte threshold, the Xfinity App is a great way to monitor your data usage and set up notifications when you are getting close to going over the limit: https://www.xfinity.com/learn/internet-service/data.
- Do you happen to see any mention of a promotion roll off when checking your previous statement: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill ?
XfinityJustinC
Official Employee
•
1.1K Messages
1 day ago
Hello, @user_84hqb0 thank you for taking time to create a post. You've contacted the right place to get your question answered, and definitely understand the concern with a large increase to billing. From experience the things I see that would cause billing to go up are: promotion roll offs, going over the 1.2 terabyte data limit, or proration if changes to service are made in the middle of a billing cycle.
When promotions are set to expire we do notify customers on their bill when they should expect see the end of discounts, this is typically done 1-2 billing cycles beforehand.
If you're in an area that has the 1.2 terabyte threshold, the Xfinity App is a great way to monitor your data usage and set up notifications when you are getting close to going over the limit: https://www.xfinity.com/learn/internet-service/data.
- Do you happen to see any mention of a promotion roll off when checking your previous statement: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill ?
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