5 Messages
Bill increase
My promo expired and my monthly charges went up to $75 vs the $45 I was paying. The plans that are on site are less than $75. Am I better off switching providers? Are there any other deals that can help drive these rates down?
XfinityRaf
Official Employee
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853 Messages
1 month ago
Good afternoon @charpow. Thank you for posting your billing issue here today. If you could send our team a direct message with your full name and full address, we can check to see what promotions are currently available.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityOrlandoM
Official Employee
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1.9K Messages
1 month ago
@charpow
Thanks for reaching out to us, I'm glad we were able to help you find the best price for the services you love the need!
In the future you can always try using our self-service link https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service to make changes, upgrades or view available promotions.
Feel free to reach out to us anytime and thank you for being the best part of Xfinity
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