The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hey there, user_8ig4ct! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the billing troubles with the increase. Typically this is due to a promotion ending, and usually the notice would be displayed on the PDF statement. We would be happy to go through all the billing with you, and ensure you have the best rate available. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number. • Click "Sign In" if necessary • Click the " Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
user_2dvv5o Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_js7q3a Thank you for your time in reaching out to us here on our Xfinity Forums. I would love the opportunity to review the account with you and see what new promotions we have to meet your current needs. To get started please send us a DM to Xfinity Support with your full name and address.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am trying to talk to a live person in regards to why my bill increased over $100.00!!! I have been a loyal Comcast for over 30 years and this is the thanks one gets? It is ridiculous that no one cares enough to actually want to answer any questions. It is a shame that long time customers are resorted to having to cancel their services because of it. Thank goodness nowadays we have options.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.”
Thank you for reaching out to our Forums team, it’s great we can connect this way! I understand how concerning it is to receive a bill higher than expected
If you could please send our team a direct message with your full name and full address,
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
107.1K Messages
2 months ago
The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAdrienne
Official Employee
•
907 Messages
2 months ago
Hey there, user_8ig4ct! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the billing troubles with the increase. Typically this is due to a promotion ending, and usually the notice would be displayed on the PDF statement. We would be happy to go through all the billing with you, and ensure you have the best rate available. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "
Direct Message icon”
(upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_2dvv5o
1 Message
2 months ago
Me as well. What's going on!
3
0
user_h4elz6
2 Messages
26 days ago
Same thing here! went from $85.00 per month to $146.00. Not acceptable! Why? I cant even locate a number to call so it can be discussed.
0
0
aln1
New Poster
•
3 Messages
8 days ago
I am trying to talk to a live person in regards to why my bill increased over $100.00!!! I have been a loyal Comcast for over 30 years and this is the thanks one gets? It is ridiculous that no one cares enough to actually want to answer any questions. It is a shame that long time customers are resorted to having to cancel their services because of it. Thank goodness nowadays we have options.
1
0