Bill Increase

Thank you for reaching out. I hope you are doing well today. I appreciate you taking time out of your day to create a new post. We are a full-service team that can help with all things Xfinity, so you have come to the right place. I see that you need help with your internet plan, and we can do our best to assist. I see you worked with our team via chat, but you didn't find the options that worked for you. 

Keep in mind you can also manage your plan online using the Xfinity Website or Xfinity App as well. These options allow you to review your current level of service and enable you to shop for new offers if you're seeking to adjust or upgrade your plan. It makes managing nearly every aspect of your services easy and all in one place. As long as you are listed as the primary user or manage online, you'll be able to complete any adjustments you need.

We share the same offers as the app, so you can have peace of mind you'll get the best promotion. As an existing customer, I can confirm you won't have access to the introductory offers since they are for a new activation. I know how that can feel as an existing customer, but I wanted to be honest about the offers we can present as we get started. It's very likely we share the same offers as the support agents you reached. That said, I'll be glad to double check.

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.