Bill increase

Good morning,

Acct [Edited: "Personal Information"]

Recently our monthly bill for internet and streaming jumped from $150 a month to $187. Unfortunately this is now out of budget for us and we will be canceling the service and going to a more budget friendly provider unless our monthly bill can return to it’s $150/month or below. Could someone assist us with this?

Thank you and best regards,

[Edited: "Personal Information"]

Responses

XfinityEricB

Official Employee

•

2.2K Messages

11 months ago

user_srxtq4 Good morning, and thanks for reaching out to us today with your billing concerns. I would be happy to look into what new offers I can find for you. Please don't post personal information in public for your personal and account safty. We want to keep you as protected as possible when working with us here! 😀

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Billing

user_srxtq4

Bill increase

XfinityEricB

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